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AGC Catering Equipment understands the importance of your privacy and we are committed to how your personal data could be used and shared over the internet. We respect the privacy of all visitors to our website and we will only collect and process personal data in the ways which are described below and in accordance with the Australian Privacy Principles (APPs) in the Privacy Act.

This Privacy Policy is to only apply for the use of our website and we have no control to how your data is collected, processed or stored by other websites.

1. Definitions

1.1 “AGC Catering Equipment” refers to AGC Catering Equipment Pty Ltd of 13-15 Hume Highway, Greenacre, NSW 2190;

1.2 “We” refers to AGC Catering Equipment Pty Ltd of 13-15 Hume Highway, Greenacre, NSW 2190;

1.3 “Website” refers to all material contained on www.agcequipment.com.au ;

1.4 “Privacy Policy” refers to this policy on this webpage;

1.5 “Privacy Act” refers to the Privacy Act 1988 (Cth)

2. What does the Privacy Policy Cover?

Our Privacy Policy applies only to your use of our website. This website may contain links to other websites which are not owned or controlled by us and AGC Catering Equipment is not responsible for the privacy policies of any such websites. We encourage you to check the privacy policies of any such websites before sharing your information with them.

3. What personal data do we collect, process and store?

At our site, AGC Catering Equipment collects the following data from you:

3.1 Personal names and business names;

3.2 Business Details such as your ABN and ACN;

3.3 Contact information such as your phone number and email address;

3.4 Your billing and shipping address; and

3.5 Your IP address, website history, web browser and operating system (please refer to our tracking data and cookie policy in Paragraph 5)

4. Why does AGC Catering Equipment collect process and store your personal data and how do we use it?

Information of you is collected automatically upon your use of our website. AGC Catering Equipment collects, processes and stores personal data for the purposes of:

4.1 Purchases and sales: AGC Catering Equipment will use data relating to your business name and details in order to complete your sale and to provide your invoice;

4.2 Product Delivery: AGC Catering Equipment will use your postage and shipping data to determine the location where a customer would like their item shipped;

4.3 Marketing: AGC Catering Equipment will use your phone number and contact email address to provide newsletters and product updates to customers

4.4 Tracking and Customer Analytics: AGC Catering Equipment will use anonymous data which includes IP address, website history, web browser and operating system data to improve on our website experience

AGC Catering Equipment does not store or directly handle any financial information relating to money payments or credit payments. All payments are directly dealt and processed by a third-party financial institution which is separate from AGC Catering Equipment and our website.

5. Tracking data and internet cookies

AGC Catering Equipment does use cookies to automatically collect data about your use of our website. Cookies are small text files which websites may place onto your computer or device for purposes of record keeping. In particular, cookies are used to record repeat users of our website and store your data. This data may be information relating to the date and time of your visit, the pages you viewed, any documents you have downloaded, your operating system, your web browser and your IP address. Google Analytics, Google AdSense and other analytics and ad serving networks track our website and our visitors will cookies. This information is anonymous and we only use this data for the purpose to improve user experiences and our website.

6. Direct Marketing and Opting Out

By providing your contact email address and contact telephone numbers to AGC Catering Equipment, you consent to AGC Catering Equipment contacting you for the purposes described above. You may opt out of being contacted by AGC Catering Equipment’s marketing and newsletters by:

6.1 Unticking the box that you would like to be notified about product updates and special offers upon user registration

6.2 Contacting us at online@agcequipment.com.au, or by speaking to our Customer Staff by phone on (02) 9742 5411

7. Who has access to your data and do we share your data?

7.1 Subject to the below paragraphs, AGC Catering Equipment will not share any of your provided data with any third parties for any purposes.

7.2 Under special circumstances where AGC Catering Equipment may be legally required to share your personal information and data such as times which we may be involved in legal proceedings, court orders, or other times where AGC Catering Equipment is to comply with requests from government authorities.

7.3 AGC Catering Equipment may share your personal data and information with other companies in their conglomerate group. This may include holding companies and its subsidiaries.

7.4 AGC Catering Equipment may occasionally share your data to other parties who are involved with our business’s operations. This may include parties who are involved with our point of sales, delivery of goods, web host, search engine facilities, advertising and marketing. We will take all reasonable steps to ensure your information is handled safely, securely and in accordance with your privacy rights as prescribed under the Privacy Act.

7.5 AGC Catering Equipment may compile statistics about user and customer use of our site. This may involve processing data on visitor numbers, internet traffic, usage patterns, purchase history, sales and other. All such data will be anonymized and will not include any data which may identify you or that can be combined with other data to identify you. From time to time, we may share this data with third parties. Your data will only be shared and used in accordance with the Privacy Act.

8. Your rights to your data

8.1 Your access to your personal data

You have the right to access your personal data which we hold about you. You can access your personal data by visiting your personal user profile account on our website or by contacting us either by mail or email on the address below.

8.2 Correction or removal of your personal data

You may request us to correct your personal information that we hold about you by contacting us either by mail or email on the address below. AGC Catering Equipment may take reasonable steps to also correct and amend your personal information if we are reasonably satisfied that the personal information which we hold is inaccurate, out of date, irrelevant or misleading, while having regard to the purpose to which the information is held.

Email: online@agcequipment.com.au

Mail Address: 13-15 Hume Highway, Greenacre, NSW 2190

9. Your acknowledgement and acceptance of our Privacy Policy

Your use of our website indicates your acknowledgement and acceptance of our Privacy Policy. If you do not agree with our Privacy Policy, please do not utilise the services which we provide on our website or provide your personal data to us.

10. Complaints or Questions

If you would like further information regarding our Privacy Policy, or to how we manage your personal data, or you wish to lodge a complaint regarding an alleged breach of the Privacy Act, please contact us by:

Email: online@agcequipment.com.au

Mail: 13-15 Hume Highway, Greenacre, NSW 2190

All complaints received will be dealt with in a timely and reasonable manner considering the circumstances of the complaint, as per the Privacy Act. In most instances, we will investigate and respond within 30 days of receiving your complaint.

11. Changes to our Privacy Policy

AGC Catering Pty Ltd may change this Privacy Agreement from time to time and in accordance to any changes in the law. Any changes to our policy will be made on our website and you will deemed to have accepted the terms of the Privacy Policy upon your first visit of the website following the amendments. You are responsible to check our Privacy Policy to keep-up-to-date.

Your Shopping Cart

These terms and conditions form the contract and agreement for all purchases and transactions entered into for the provision of goods and/or services by AGC Catering Equipment to the Customer.

By creating an account and placing an order for any product and/or service at our website you agree to the following terms and conditions of sale and use of our website. These terms and conditions are subject to change at any time, without prior written notice. Please read this information carefully each time before ordering with us.

1. Definitions

In this Agreement:

1.1 “AGC Catering Equipment” refers to AGC Catering Equipment Pty Ltd of 13-15 Hume Highway, Greenacre, NSW 2190.

1.2 “Agreement” refers to this agreement on this webpage.

1.3 “Account” means any account which is opened on this website.

1.4 “Customer” means any person, company, business or entity who requires goods and services from AGC Catering Equipment.

1.5 “Goods” means any goods and items supplied by AGC Catering Equipment.

1.6 “Services” means any services and amenities supplied by AGC Catering Equipment.

1.7 “Order” refers to any order made on this webpage.

1.8 “GST” is an abbreviation of Goods Sales Tax as defined in the A New Tax System (Goods and Services Tax) Act 1999

1.9 “Website” refers to all material contained on www.agcequipment.com.au

1.10 “Australian Consumer Law” refers to the national consumer law framework as prescribed by the Council of Australian Governments.

1.11 “Fair Trading Act” refers to the Fair Trading Act 1987 (NSW)

1.12 “Competition and Consumer Act” refers to the Competition and Consumer Act 2010 (Cth)

2. Registering an Account

All Customers of AGC Catering Equipment are required to register an account to make an order on the website or to access other particular areas of the website. By registering an account, you agree that you are at least over the age of eighteen (18) years of age and possess the legal capacity to enter into and use this website in accordance with the terms and conditions of this Agreement.

3. Our Agreement

3.1 Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this Agreement and is void, unless confirmed in writing by AGC Catering Equipment. Furthermore, the Customer acknowledges that any representation, warranty or promise made by an agent or employee of AGC Catering Equipment in relation to the goods and/or service sold by AGC Catering Equipment is non-binding, other than as contained in these terms and conditions or in writing by AGC Catering Equipment.

3.2 A written quotation provided by an agent or representative of AGC Catering Equipment to a Customer in relation to the supply of goods and/or services is:

3.2.1 deemed as an invitation to treat only;

3.2.2 valid for thirty (30) days from the date the quotation is made unless the quotation has been withdrawn by AGC Catering Equipment in writing;

3.2.3 is bound by and made in accordance with these terms and conditions. An agreement shall be deemed to be accepted by AGC Catering Equipment when AGC Catering Equipment confirms its acceptance of such offer in writing or by delivery of goods to the customer.

3.3 AGC Catering Equipment is under no obligation to consider or accept any offers from any Customer. All offers from Customers are bound and subject to these terms and conditions on this Agreement.

3.4 All price quotations provided by AGC Catering Equipment to the Customer for the supply of goods and/or services exclude GST and other taxes and duties payable unless stated otherwise in writing.

4. Payment

4.1 An order for goods and/or services is not binding upon AGC Catering Equipment until it is accepted and approved by AGC Catering Equipment. AGC Catering Equipment must receive full payment with cleared funds before it will accept, approve and process an order. Bank advice remittance, cash deposit receipts or cheques are not acceptable proofs of payment unless the funds have entered into AGC Catering Equipment’s bank account

4.2 Upon written notice to the Customer, AGC Catering Equipment may revoke or amend these payment terms and conditions for an order.

5. Customer Acknowledgement

In all dealings relating to the provision of goods and/or services by AGC Catering Equipment, the Customer agrees and acknowledges:

5.1 it has not relied on any representation, advice, recommendation, information or assistance provided AGC Catering Equipment or any employee or agent of AGC Catering Equipment in relation to the sale of goods and/or services or the use or application of such goods or services;

5.2 it is solely responsible for determining and deciding that the good and/or service provided by AGC Catering Equipment is suitable for the Customer’s use or any other anticipated use by the Customer, whether or not such use is known by AGC Catering Equipment;

5.3 the images, representation and description of goods provided in a quotation or catalogue is given solely for the purpose and by way of identification. The description does not constitute additional promises, additional terms or a contract of sale;

5.4 the representation and listed price of a good and/or service on this website is subject to constant change;

5.5 that upon requests by AGC Catering Equipment, the Customer must provide their further particulars and details relating to:

5.5.1 their Australian Business Number;

5.5.2 the order number, quantity and model of an order;

5.5.3 the postage or delivery address;

5.5.4 the insurance details; or

5.5.5 the finance details of an order.

5.6 that upon any deposit being paid and received by AGC Catering Equipment then the good(s) will only be held for a maximum of six (6) weeks, at AGC Catering Equipment’s premise or warehouse, from the date of order. Should the Customer require the good(s) to be held any longer by AGC Catering Equipment, then a 10% charge of the total purchase price will incurred upon the final order increasing on a recurring basis per week until the goods are ready to be picked up or dispatched.

6. Passing of Goods

Until AGC Catering Equipment receives full payment of cleared funds for goods and/or services from the Customer in relation to an order, or the Customer has an outstanding amount of moneys owed to AGC Catering Equipment then:

6.1.1 the title and property in the goods provided by AGC Catering Equipment remains vested in AGC Catering Equipment and does not onto the Customer. In the event the good(s) are delivered to the Customer, then the good(s) are to be held by the Customer as fiduciary bailee for AGC Catering Equipment and the Customer has no title to the said goods.

6.1.2 AGC Catering Equipment reserves the right to repossess any good(s) which is held in possession or on the Customer’s premises. All costs incurred against AGC Catering Equipment in repossessing the good(s) is payable by the Customer.

7. Delivery Policy

7.1 AGC Catering Equipment may provide delivery for a Customer’s order and subsequently provide an estimated date of delivery. The estimated date of delivery is only to be treated as an indicator to when the order would arrive at the delivery address. AGC Catering Equipment is not liable for any commercial loss or damages due to delays to the date of delivery. AGC Catering Equipment will provide all attempts to meet the estimated date of delivery.

7.2 AGC Catering Equipment is only obligated to deliver a Customer’s order to the kerbside or street level of a delivery address. Additional delivery charges will be incurred to the Customer if further delivery work is required. Customers must also provide reasonable notice prior to any request for additional delivery work, to which AGC Catering Equipment may refuse at any time.

7.3 Additional charges may be incurred on a Customer’s order following the first delivery attempt.

8. Returns Policy

8.1 Should any problems arise from a purchased good(s), such that they do not comply with relevant specifications or the description of the actual product, then the Customer must provide written notice to AGC Catering Equipment within seven (7) days of delivery or pick-up. The purchased good(s) are deemed to have been received in good working order and good condition following seven (7) days of delivery or pickup of the good(s).

8.2 In the event which AGC Catering Equipment accepts a return of good(s) from the Customer, then:

8.2.1 the Customer is liable for a restocking fee of no less than 20% of the invoiced value of the good(s);

8.2.2 the Customer is liable for all costs relating to the delivery and return of a good(s) back to AGC Catering Equipment’s premises or warehouse;

8.2.3 the Customer is liable for all costs relating to the delivery and return of a good(s) back to the manufacturer, should the good(s) be required to be returned to the manufacturer.

8.3 AGC Catering Equipment may accept the return of good(s) for credit. The credit will expire after three (3) months from the date the first sale or order was made for the returned good(s).

8.4 The Customer is not entitled to any returns or costs from AGC Catering Equipment in the event that any good(s) are damaged during the good(s)’s assembly, installation or removal.

9. Risk and Insurance

The Customer is responsible for all risks and insurance upon the good(s) being dispatched from the premises of AGC Catering Equipment or from the warehouse of AGC Catering Equipment or other place where the goods may be situated. The Customer assumes all risk and liability for theft, loss, damage or injury to persons or to property arising out of the delivery of the good or their use and possession.

10. Modification or Cancellation of Orders

No modification, cancellation or deferment of orders (such as changing item(s)/good(s)) can occur after your order has been approved by AGC Catering Equipment unless written consent has been provided by AGC Catering Equipment. In the event AGC Catering Equipment does provide written consent for a modification, cancellation or deferment of a Customer’s order, then the Customer is liable for all losses and fees incurred for the order’s modification, cancellation or deferment. This may include, and not be limited to, a loss of profits and a restocking fee of no less than 20% of the invoiced value of the order.

11. Pricing and Typographical Errors

11.1 The Customer acknowledges that a good and/or service may be listed incorrectly or information relating to a good and/or service is displayed incorrectly due to typographical errors. AGC Catering Equipment shall have the right to deny, cancel or refund any Customer orders placed on goods and/or services listed with typographical errors.

11.2 Further to Clause 11.1, AGC Catering Equipment continues to have the right to deny, cancel or refund any Customer order even if the Customer has provided payment or have had their credit card charged in relation to the purchase of the good and/or service.

11.3 In relation to Clause 11.2, AGC Catering Equipment would provide an immediate refund of money for Customers who have had their orders cancelled due to typographical errors.

12. Financing

12.1 By creating an account or by being a Customer of AGC Catering Equipment, you abide by this Agreement. AGC Catering Equipment reserves all rights to terminate and cancel your account:

12.1.1 if it is determined that the information you provided is false or misleading;

12.1.2 this Agreement has been violated or other violations has been determined by AGC Catering Equipment;

12.1.3 AGC Catering Equipment has suspicion the Customer is engaging in fraudulent activity.

12.2 This website, our financing pamphlets or our financing documentation may include statements concerning future financial conditions and future economic performance that are forward-looking statements. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties. You rely on these statements at your own risk.

12.3 Further terms and conditions apply to AGC Finance products and services, which are written on our financial documents and agreements.

13. Limitation of Liability

13.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law, the Fair Trading Act, Schedule 2 of the Competition and Consumer Act or any other applicable law that cannot be excluded, restricted or modified by agreement.

13.2 To the fullest extent permitted by law, the liability of AGC Catering Equipment for a breach of a non-excludable guarantee referred above is limited, at AGC Catering Equipment option, to the following:

13.3 a replacement of the good or the supply of an equivalent good;

13.4 the repair of the faulty good;

13.5 payment of the costs of replacing the good or of obtaining equivalent goods; or

13.6 a refund of the good;

14. Warranty

AGC Catering Equipment warranty policy is subject to the following terms:

14.1.1 Warranty would not be provided if the customer has or there is evidence the customer has attempted repair or altered the good(s) without prior authorization of AGC Catering Equipment

14.1.2 Warranty would not be provided if the customer has not or there is evidence the customer has not used and maintained the good(s) in accordance with the manufacturer’s recommendation and instruction.

14.1.3 Provided on the basis that certain goods may have a variance in acceptable craftsmanship, it is to the discretion of AGC Catering Equipment to replace or repair any goods to remedy any failures due to faulty workmanship or materials.

14.1.4 Unless the Customer provides proper and full details on the warranty form as to the defect of the good, AGC Catering Equipment is not obliged to repair or replace goods or remedy any failure due to faulty workmanship or materials

14.1.5 AGC Catering Equipment is not responsible for any warranties given in respect of plant and equipment. The manufacturer of the plant and equipment is responsible for such warranties.

14.1.6 the Customer acknowledges the provisions of any Act or law, (including but not limited to the Trade Practices Act 1974) implying terms and conditions and warranties or any other terms and conditions of warranties which might otherwise apply to or arise out of the agreement between AGC Catering Equipment and the Customer in relation to the goods, are hereby expressly excluded to the full extent permitted by law;

14.1.7 In the event AGC Catering Equipment provides repairs and warranties to the good(s), the Customer must provide AGC Catering Equipment with access to the goods for the purpose for the purposes of inspection and repairs

15. Jurisdiction

These Terms are governed by and must be construed in accordance with the laws of the State of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of that State and the Commonwealth of Australia in respect of all matters arising out of or relating to these Terms, their performance and subject matter.

16. Severability

Each provision of these Terms is severable from the others and no severance of a provision will affect any other provision.

17. Miscellaneous

17.1 Failure to enforce any of these terms in this Agreement does not waiver any of AGC Catering Equipment’s rights.

17.2 Notices to either parties in this Agreement must be personally delivered or sent by in writing to the registered mail to the party’s registered office.

18. Contact Us

If you have questions or queries about our website, our Terms and Conditions, or our Privacy Policy, please contact us.

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